We value your privacy and are committed to protecting the personal and business information of our merchants, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, apply for merchant services, or use any of our payment-related solutions. This policy applies specifically to our operations offering but not limited to merchant account onboarding, terminal provisioning, and payment technology support through banks and third-party processors.

1. Information We Collect

We collect a range of personal and business information to evaluate, support, and manage payment processing services.

a. Information You Provide Voluntarily

• Business Information: Legal business name, DBA, EIN, business address, industry type, processing volume, business banking details.

• Personal Identifiers: Owner/officer names, SSNs (as required for underwriting), date of birth, contact details.

• Application Data: Information submitted through merchant onboarding forms, KYC documents, or digital applications.

• Support Inquiries: Questions or messages submitted through our contact forms, email, or chat tools.

b. Information Collected Automatically

• Device data (IP address, browser type, operating system)

• Pages visited on our website, referral sources

• Interaction data via cookies or pixels (see Section 6)

2. How We Use Your Information

We use your information for the following business purposes:

• To process merchant account applications and onboard you with acquiring banks or processors

• To assess fraud risk and perform KYC (Know Your Customer) or AML (Anti-Money Laundering) checks

• To provide ongoing support, equipment setup, and payment system integration

• To send relevant updates, technical notices, and service notifications

• To comply with federal and state regulations, including those mandated by the card brands (Visa, Mastercard, Amex, Discover)

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

a. Acquiring Banks & Processors

We share merchant application data with acquiring partners, underwriters, and payment gateways to facilitate merchant account approvals and compliance checks.

b. Third-Party Vendors

These include CRM providers, eSignature platforms, fraud detection services, or hosting providers that support our website or application systems.

c. Regulatory or Legal Requests

We may share information if legally required, for example, to respond to subpoenas, comply with card network rules, or fulfill law enforcement requests.

All vendors and partners are contractually obligated to protect your data and follow strict confidentiality and security protocols.

4. Merchant Application and Underwriting Disclosures

As part of the application process for merchant accounts:

• Your data may be securely transmitted to third-party processors or banks for credit risk assessment and identity verification.

• Bank-level security and PCI DSS compliance standards are enforced to protect your sensitive information.

• You may be subject to soft or hard credit checks, depending on underwriting requirements.

5. Data Security

We use industry-standard safeguards to protect your information:

• End-to-end encryption for data transmission

• Firewalls and secure server environments

• Role-based access control and audit logs

We retain your information only as long as necessary to fulfill processing obligations and comply with legal and regulatory recordkeeping requirements.

6. Cookies and Tracking

Our website uses cookies to:

• Monitor performance and user engagement

• Analyze traffic and behavior trends

• Improve your experience by remembering your preferences

You can manage or disable cookies through your browser settings.

7. Your Privacy Rights

Depending on your location, you may have rights under data privacy laws including:

• Access to the information we hold about you

• Correction or deletion of your data

• Opt-out of marketing communications

To exercise any of your rights, please email us at admin@prosperpayment.com . We respond to all requests in accordance with applicable law.

8. Data Storage and Retention

All merchant-related data is stored securely and retained for the duration of your relationship with us, plus any required retention period for tax, legal, or card-brand compliance.

9. Third-Party Websites

Our website may contain links to other platforms (e.g., processor portals, equipment vendors). We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting information.

10. Children’s Privacy

Our services are strictly intended for business use by individuals aged 18 and over. We do not knowingly collect personal data from children.

11. Policy Updates

We may revise this Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

For any questions about this Privacy Policy or your data rights, please contact us.